Last updated: 23 September 2026
Table of Contents:
Article 1 – Definitions
Article 2 – Identity of the Trader
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal (for non-fresh products)
Article 7 – Consumer Obligations During the Cooling-Off Period
Article 8 – Exercise of the Right of Withdrawal by the Consumer and Associated Costs
Article 9 – Trader Obligations Upon Withdrawal
Article 10 – Exclusion of the Right of Withdrawal (for broccoli cress plants)
Article 11 – The Price
Article 12 – Compliance with the Agreement and Additional Guarantee
Article 13 – Delivery and Performance
Article 14 – Continuous Performance Transactions: Duration, Termination and Renewal
Article 15 – Payment
Article 16 – Complaints Procedure
Article 17 – Disputes
Article 18 – Safety, Use and Consumption (Limitation of Liability)
Article 19 – Rebel Points (referral programme)
Article 20 – Privacy and Personal Data
Article 21 – Reviews, Photos and Use in Marketing
Article 22 – Information on Nutrition and Health
Article 23 – Changes and Contact
Article 24 – Additional or Deviating Provisions
Appendix I – Model Withdrawal Form
Article 1 – Definitions
The following definitions apply in these terms and conditions:
- Ancillary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;
- Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
- Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession;
- Day: calendar day;
- Continuous performance contract: an agreement that extends to the regular supply of goods, services and/or digital content during a specified period;
- Durable data carrier: any tool — including email — that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation or use for a period suited to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
- Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;
- Trader: the legal entity or natural person that offers products and/or services to consumers at a distance (in this case, Rebel Farms);
- Distance contract: an agreement concluded between the trader and the consumer under an organised scheme for the distance selling of products, digital content and/or services, whereby, up to and including the moment the agreement is concluded, exclusive or joint use is made of one or more techniques for distance communication;
- Technique for distance communication: a means that can be used to conclude an agreement without the consumer and trader having to be present in the same location at the same time.
Article 2 – Identity of the Trader
- Trader name: Rebel Farms
- Business address: Dwars Spinhuissteeg 2a, 1012 CH Amsterdam
- Growing site (greenhouse): Veenakkerweg 5, 2635 NC Den Hoorn
- Email address: info@rebelfarms.nl
- Chamber of Commerce (KvK) number: 72155388
- VAT number: NL001616020B73
Article 3 – Applicability
- These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
- Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the trader’s premises, and that they will be sent free of charge to the consumer as soon as possible upon request.
- If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can easily be stored by the consumer on a durable data carrier.
Article 4 – The Offer
- If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
- The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. Because these are living broccoli cress plants (natural products), the delivered products may differ slightly in shape, colour and size from the images on the website. Images are therefore indicative only. Obvious mistakes or errors in the offer do not bind the trader.
- Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer.
Article 5 – The Agreement
- The agreement is concluded when the consumer accepts the offer and satisfies the conditions set out therein.
- If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of the acceptance of the offer by electronic means. As long as receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the agreement.
- If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures to that end.
Article 6 – Right of Withdrawal
(Note: This article applies only to any non-fresh/non-living products that Rebel Farms sells via the webshop, such as growing kits or accessories. See Article 10 for the exclusion of living cress plants.)
- The consumer may dissolve an agreement relating to the purchase of a (non-fresh) product during a cooling-off period of 14 days, without giving any reason.
- The cooling-off period referred to in paragraph 1 begins on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product.
Article 7 – Consumer Obligations During the Cooling-Off Period
- During the cooling-off period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product.
- The consumer is liable only for any diminished value of the product that results from handling the product in a way that goes beyond what is permitted under paragraph 1.
Article 8 – Exercise of the Right of Withdrawal by the Consumer and Associated Costs
- If the consumer exercises their right of withdrawal (where applicable), they will notify the trader of this unambiguously within the cooling-off period.
- As soon as possible, but within 14 days from the day following the notification, the consumer will return the product.
- The consumer bears the direct costs of returning the product.
Article 9 – Trader Obligations Upon Withdrawal
- If the trader enables the consumer’s notice of withdrawal, the trader will send an acknowledgement of receipt without delay upon receiving it.
- The trader will refund all payments made by the consumer for the returned product, including any delivery costs, within 14 days following the day on which the consumer notifies the trader of the withdrawal.
Article 10 – Exclusion of the Right of Withdrawal
- Pursuant to the statutory exceptions (Article 7:46d paragraph 4 of the Dutch Civil Code), the right of withdrawal is excluded for products that spoil quickly or have a limited shelf life.
- The living broccoli cress plants supplied by Rebel Farms fall under this exception, as they are fresh products with a very limited biological shelf life. The consumer therefore cannot withdraw from or return the purchase or periodic delivery of living broccoli cress plants after delivery.
Article 11 – The Price
- During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates.
- The prices stated in the offer of products include VAT.
Article 12 – Compliance with the Agreement and Additional Guarantee
- The trader guarantees that the products conform to the agreement and meet reasonable requirements of freshness, soundness and usability at the time of delivery.
- As broccoli cress consists of living plants, their lifespan and quality after delivery depend heavily on the care they receive (such as temperature, light exposure and watering). After the moment of delivery and acceptance by the customer, Rebel Farms cannot provide any guarantees regarding the further lifespan of the plants or their failure due to incorrect storage or care by the customer.
Article 13 – Delivery and Performance
- The trader will exercise the greatest possible care when receiving and executing orders for products.
- The place of delivery is the address that the consumer has provided to the trader.
- The consumer is responsible for ensuring that the product can be received on the agreed delivery day and within the specified time slot. Due to the nature of the fresh product (living plants), Rebel Farms cannot be held liable for loss of quality or death of the plants if a shipment cannot be received or is left outside (for example, with neighbours or in the sun).
Article 14 – Continuous Performance Transactions: Duration, Termination and Renewal
- The consumer may terminate an agreement entered into for an indefinite period that provides for the regular delivery of products (such as a plant subscription) at any time, subject to the agreed termination rules and a notice period of no more than one month.
- An agreement entered into for a fixed period (for example, a fixed package for a specific number of weeks) ends automatically after the final delivery, unless expressly agreed otherwise. If tacit renewal occurs, the agreement is converted into an agreement for an indefinite period, which may be terminated at any time with a notice period of no more than one month.
Article 15 – Payment
- Unless otherwise stipulated in the agreement or additional terms (such as direct online payment when ordering), amounts owed by the consumer must be paid within 14 days of the conclusion of the agreement.
- The consumer has a duty to promptly report inaccuracies in payment details provided or stated to the trader.
- If the consumer fails to meet their payment obligation(s) on time, the trader is entitled to immediately suspend delivery of the (periodic) products until payment has been made in full.
Article 16 – Complaints Procedure
- The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
- Complaints about the quality or condition of the broccoli cress plants must, due to their limited shelf life, be submitted to the trader via info@rebelfarms.nl within 48 hours of delivery, fully and clearly described (preferably accompanied by a photo). If this deadline is exceeded, the defect can no longer be attributed to the trader.
- Complaints submitted to the trader will be answered within a period of 14 days, counted from the date of receipt.
Article 17 – Disputes
- Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.
- All disputes relating to agreements between the consumer and Rebel Farms will in the first instance be submitted to the competent court in the district where Rebel Farms is established, unless the law mandatorily prescribes a different court.
Article 18 – Safety, Use and Consumption (Limitation of Liability)
- Consumption and Hygiene: Rebel Farms’ broccoli cress plants are grown as a food product. The consumer is responsible for visually inspecting the plants before consumption and, if necessary, washing them in accordance with general hygiene standards for fresh produce.
- Allergies and Intolerances: Rebel Farms is not liable for any allergic reactions, intolerances or other physical complaints arising from consumption of the supplied broccoli cress.
- Storage and Care: After delivery, the consumer is entirely responsible for the proper storage, temperature control and watering of the living plants. Rebel Farms is not liable for damage or spoilage caused by improper handling, exposure to extreme temperatures, or insects or bacteria from external sources after the product has been transferred.
- Limitation of Liability: Should Rebel Farms nevertheless be held liable for damages, this liability shall at all times be limited to a maximum of the invoice amount of the specific delivery in which the defect occurred. Rebel Farms is never liable for indirect damages or consequential damages.
- Exception: The limitations in this article do not apply if the damage was caused by intent or deliberate recklessness on the part of Rebel Farms, and do not affect statutory liability for defective products.
Article 19 – Rebel Points (referral programme)
19.1 What Rebel Points is
Rebel Points is a voluntary savings programme in which a customer with a Rebel Farms account can invite other people to become customers. If an invited person actually becomes a customer, the inviter earns points that can be redeemed for free cress. Participation is free of charge and not mandatory.
19.2 Definitions
- Participant (inviter): the consumer with a registered Rebel Farms account who sends an invitation through their account;
- Invitee: the person to whom the participant sends an invitation and who does not yet have a Rebel Farms account at the time of the invitation;
- Rebel Point: a savings point without monetary value that can only be redeemed within this programme;
- Ambassador: the participant who has earned the maximum number of points and is thereafter eligible for cashback instead of points.
19.3 Inviting
- Participation is open exclusively to consumers with a registered Rebel Farms account. An invitation is sent by email from the participant’s account and contains a personal invitation link.
- The participant may only enter email addresses of people they know personally and who they may reasonably assume will appreciate the invitation. The participant warrants that they are entitled to use the email address concerned for this purpose. It is expressly not permitted to use the programme to approach strangers unsolicited, to send advertising or for any other form of spam.
- A participant cannot invite themselves, cannot invite a person who already has a Rebel Farms account, and cannot invite the same email address more than once. Rebel Farms applies a maximum number of invitations per participant per day (currently ten).
- The invitation link is valid for thirty (30) days, counted from the moment the invitee first uses the link. If no subscription is taken out within that period, the link between the participant and the invitee lapses.
19.4 Earning points
- The participant receives one (1) point per new customer referred. The point is awarded only at the moment the invitee takes out their first subscription and that subscription becomes active. Creating an account, requesting information or merely visiting the website does not earn a point.
- Only prepaid subscriptions (fixed packages) count. Ongoing subscriptions are not eligible for a point or for cashback.
- A point is awarded at most once per referred customer. If the same person takes out another subscription later, this does not earn an additional point or cashback.
- A participant can earn a maximum of twenty-four (24) points in total. This maximum applies to the total number of points ever earned and not to the current balance; points already redeemed therefore do not free up room to earn again.
19.5 Ambassador and cashback
- As soon as the participant reaches the maximum of twenty-four points, they become a Rebel Farms Ambassador. From that moment, each subsequent new customer referred no longer earns a point but five percent (5%) cashback on the amount that customer paid for their first subscription.
- The cashback is calculated on the product value of the subscription including VAT and excluding shipping costs.
- Accrued cashback is paid out by bank transfer. Payment is not automatic but is processed periodically and manually by Rebel Farms; to this end the participant provides, on request, a valid IBAN in their own name. Rebel Farms aims to pay out within thirty (30) days of the request.
- The participant is responsible for any tax treatment or declaration of cashback received.
19.6 Redeeming points
- Three (3) points can be redeemed for one free week of Rebel Farms cress. With the maximum of twenty-four points, a maximum of eight free weeks can therefore be obtained.
- The points cover the cress only. The shipping costs of the free week are always borne by the participant and currently amount to € 6.30 per delivery. Rebel Farms reserves the right to change this rate; the rate shown at the time of redemption applies.
- On redemption the points are reserved immediately and an order for the shipping costs is created. The free week is only scheduled once this order has been paid in full. If the order is not paid, is cancelled or the payment fails, the reservation lapses and the points are returned to the participant’s balance.
- If the participant has a running subscription, the free week is added to that subscription as an extra week. If the participant has no running subscription, a single separate delivery of cress is sent.
19.7 Expiry and withdrawal of points
- An awarded point or awarded cashback is withdrawn if the referred customer’s subscription is cancelled or if the order concerned is refunded or charged back in whole or in part.
- A point is not withdrawn when a prepaid subscription ends in the normal way; that is a regular and fully performed agreement.
- Rebel Points have no monetary value, are strictly personal, cannot be transferred to third parties and cannot be exchanged for money, credit or products other than those described above. On termination or deletion of the participant’s account, all points not yet redeemed at that time lapse.
19.8 Misuse
Rebel Farms is entitled to withdraw points and cashback, refuse participation, block or terminate an account and reclaim benefits already provided in the event of misuse or a reasonable suspicion thereof. This includes in any case: creating accounts under false or secondary identities, using alias addresses to invite one’s own address or the same address more than once, unsolicited mass sending of invitations, and any other conduct aimed at obtaining points or cashback without actually referring a new customer.
19.9 Privacy
The invitee’s email address is used only to send the invitation and, if the invitee becomes a customer, to award the point to the correct participant. The address is not used for any other marketing purposes and is not provided to third parties. The invitee may at any time request that their data be deleted via info@rebelfarms.nl. See also the Rebel Farms privacy statement.
19.10 Changes to and termination of the programme
Rebel Farms may change, suspend or end Rebel Points at any time. Changes that are disadvantageous to the participant are announced in advance via the website and/or by email. If the programme ends, points already earned remain redeemable for at least three (3) months after the announcement under the conditions then applicable. Participation in Rebel Points does not affect the other rights and obligations under the agreement between Rebel Farms and the consumer.
Article 20 – Privacy and Personal Data
- Rebel Farms handles the consumer’s personal data with care and processes it in accordance with the General Data Protection Regulation (GDPR).
- Which data Rebel Farms processes, for what purpose, how long it is kept and what rights the consumer has is set out in the privacy statement.
Article 21 – Reviews, Photos and Use in Marketing
- Rebel Farms only uses the consumer’s name, a review, a photo or other contribution in marketing and promotional communications, such as the website, newsletters and social media, if the consumer has given separate and explicit consent for this in advance.
- That consent is separate from the agreement. An order or subscription never depends on consent to use in marketing.
- The consumer can withdraw their consent at any time via info@rebelfarms.nl. Rebel Farms will then remove or adjust the material within a reasonable period. Communications that have already been printed or distributed can no longer be recalled.
Article 22 – Information on Nutrition and Health
- Information on the website, in blogs, newsletters and on social media from Rebel Farms is general in nature. It is not medical advice and is not a substitute for it.
- If the consumer has questions about their health, a medical condition, medication or a diet, Rebel Farms recommends consulting a doctor or dietitian.
Article 23 – Changes and Contact
- Rebel Farms may change these general terms and conditions and its prices.
- A change never applies to a package or delivery that has already been ordered and paid for.
- For an ongoing subscription, Rebel Farms will announce a change to the price or to these terms by email at least 30 days before it takes effect. If the consumer does not agree, they may cancel the subscription free of charge with effect from the date on which the change takes effect.
- The applicable version of these terms is always available on the website, with the date of the last change at the top.
- Questions about these terms can be sent to info@rebelfarms.nl.
Article 24 – Additional or Deviating Provisions
Provisions that are additional to, or deviate from, these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
Appendix I: Model Withdrawal Form
(Only complete and return this form if you wish to withdraw from the agreement and this is legally applicable. Please note: excluded for the living cress plants themselves.)
To:
Rebel Farms
Dwars Spinhuissteeg 2a, 1012 CH Amsterdam
E-mail: info@rebelfarms.nl
I/We () hereby give notice that I/we () withdraw from our agreement concerning the sale of the following products (*):
Ordered on (*)/Received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only when this form is submitted on paper):
Date:
(*) Delete whichever is not applicable.